Thanks for visiting! Just as your home buyers’ expectations have evolved your service needs have changed. We are creating a new Website to meet these needs.
Home Address


Since 1986 Carol Smith and Home Address have provided builders like you with practical insights and proven techniques for service success.

In a world where one size rarely fits all, our approach is to provide you with service education and materials in a variety of formats and at a variety of price points

We invite you to return and explore our menus as they expand over the coming months.
Check back soon for more information on all of our products and services. Too excited to wait? Contact us to learn more now!
Online Classes
  • 45- to 50-minute recorded service seminars addressing over 50 different aspects of customer service

  • “Seminars for Readers” Prefer reading to listening? Our new Guidebook Series will include a transcription of each seminar in a downloadable PDF.
  • On-site seminars based on any of  our existing courses or a presentation customized to suit your needs.

  • Our Service Assessment provides Carol’s comprehensive analysis of the new home experience you provide and her resulting recommendations
  • An expanded menu of complimentary sample forms and letters you can download instantly

  • More articles on customer service drawn from the archives of over 20 years of Home Address newsletter

  • Homeowner Guide updates